Can my order be shipped internationally?

Yes we do ship internationally. Orders can be placed at atelerietheshop.com 24 hours a day, 7 days a week. Atelerie. Please select delivery at checkout and your shipping rate will be automatically calculated when your address is entered.

If your location is not listed or available for shipping please contact us at info@atelerie.com and we will do our best to accommodate. 

  • Orders are processed Tuesday through Saturday, excluding holidays. Packages are shipped via DHL internationally. Please allow 2-3 business days after placing your order for processing. 
  • Please note if your order exceeds 10lbs or you live in a remote area additional shipping charges may be invoiced to you before we can ship your order. We will contact you directly if this applies to your order.

You have the right to cancel your order at any time before your order has shipped by contacting our customer service team - info@atelerie.com. If your order has shipped unfortunately your can not be canceled or returned. All international orders are final sale. 

How can I contact you?

During business hours we can be reached at

Via email: info@atelerie.com 

Via WhatsApp: 441-737-1700 

Via phone: 441-296-0280

We also have a live chat available on this website (atelerietheshop.com) For fastest response to questions please email info@atelerie.com or WhatsApp 737-1700

Other forms of contact are through Instagram and Facebook. Please note info@atelerie.com is our most reliable method of contact.

What is the return policy?

For Online Clothing Sales:

Returns for full credit within 2 business and for in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition.  Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.

International Orders:

Please note that all international orders are final sale.

For In-Store Clothing Sales:

Returns in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition.  Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.

For all other items:

Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned. All sale items are final sale and may not be returned.

Returns & Exchanges Terms and Conditions 
Bermuda Customers
Purchased goods may be returned to the store in Bermuda (9 Reid Street, Hamilton, Bermuda) For clothing and shoes: purchased items may be returned within 2 business days for full credit or returned within 5 business days for in-store credit. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned.
 
International Customers (Countries Other Than Bermuda)
Unfortunately because of logistic issues and costs we cannot consider returns for goods delivered outside of Bermuda. All international sales are final and no returns will be considered.

How do I receive my purchase placed online?

There are two options currently. Curbside pick up and in store pick up during the specified times mentioned above. Or you may choose the option of 5 Star Delivery Service at $15 rate to deliver island wide. 

Pick up location is:

9 Reid Street, Hamilton HM11, Bermuda

Once an order is placed you will receive an email confirming the order.  Please allow 24-48 hours for an order to be processed. We are now closed on Sunday and Monday. Orders on Saturday and Sunday will not be available for pick up till the following Tuesday. If you need an order to be rushed please contact us via WhatsApp 441-737-1700 or email info@atelerie.com and we will do our best to accommodate your request.

Once your order is ready for pick up you will receive an email or text message depending what option you choose at check out:

Hi there, 
Your order is now ready for collection. 
Our pick up times are Tuesday-Saturday between 1pm-5pm, when you arrive at Atelerie please go upstairs to the main check out to receive your order.  We ask that you please maintain social distancing of 6 feet when you come to the store to collect. Thanks so much for shopping with us!

Our best, 

The Atelerie Team x

*Please note often this email might go to your junk mail. To avoid this please make info@atelerie.com a recognized contact.