If you have any questions, please first read through the FAQs below. If you have other questions, please contact us by email at email@example.com or WhatsApp 441-737-1700 or by phone at 441-296-0280 during business hours.
Where is Atelerie based?
Atelerie is a brick and mortar store based in Hamilton, Bermuda. The store is at the entrance to the Washington Mall at 9 Reid Street Hamilton. Please see Atelerie google listing for more detailed information.
What are your business hours?
Atelerie operates Tuesday-Saturday (closed on Mondays) Our in-store open hours:
- Tuesday 1pm - 5pm
- Wednesday 1pm -5pm
- Thursday 1pm -5pm
- Friday 10 am -5pm
- Saturday 10am -5pm
Do you offer private shopping appointments?
We are adding private appointments at Atelerie, and you are welcome to shop at a scheduled time on your own, or with a small group of friends. Please email us at info@atelerie to arrange in advance.
What are your current in-store shopping policies to ensure the safety of customers and staff due to Covid-19?
- All staff & customers are required to wear a mask during in-store shopping hours.
- Please use the sanitizer provided before entering the store.
- Please refrain from excessive touching of merchandise.
- Only 12 customers will be allowed in the store at a time and social distancing must be practiced by all.
- No food or drinks will be allowed in the store.
- Children are now allowed at Atelerie under the provision that they follow the above polices.
How can I contact you?
During business hours we can be reached at
Via email: firstname.lastname@example.org
Via WhatsApp: 441-737-1700
Via phone: 441-296-0280
We also have a live chat available on this website (atelerietheshop.com) For fastest response to questions please email email@example.com or WhatsApp 737-1700
Other forms of contact are through Instagram and Facebook. Please note firstname.lastname@example.org is our most reliable method of contact.
What is the return policy?
For Online Clothing Sales:
Returns for full credit within 2 business and for in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.
Please note that all international orders are final sale.
For In-Store Clothing Sales:
Returns in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.
For all other items:
Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned. All sale items are final sale and may not be returned.
When can I bring back my returns?
Please bring returns back between during in-store hours or pick up times duringTuesday-Saturday with the printout of the order/receipt. Please call when you arrive to notify that you are leaving a return. All sale items are final sale and may not be returned.
How do I receive my purchase placed online?
There are two options currently. Curbside pick up and in store pick up during the specified times mentioned above. Or you may choose the option of 5 Star Delivery Service at $15 rate to deliver island wide. If the order is placed before 9 am we can guarantee same day delivery. Orders placed after 9am will be next day delivery. Please note Atelerie is closed on Mondays and there will be a longer delivery time for orders placed on Saturday-Monday.
Pick up location is:
9 Reid Street, Hamilton HM11, Bermuda
Once an order is placed you will receive an email confirming the order. Please allow 24-48 hours for an order to be processed. We are now closed on Sunday and Monday. Orders on Saturday and Sunday will not be available for pick up till the following Tuesday. If you need an order to be rushed please contact us via WhatsApp 441-737-1700 or email email@example.com and we will do our best to accommodate your request.
Once your order is ready for pick up you will receive an email or text message depending what option you choose at check out:
The Atelerie Team x
*Please note often this email might go to your junk mail. To avoid this please make firstname.lastname@example.org a recognized contact.
Can I get advice and suggestions on my order?
We welcome you to email us at email@example.com or call 296-0280 during business hours to get advice on purchases. Depending on call volume, we may not be immediately available but will call you back within 24 hours.
Can I make a special order?
We can assist you with special orders that we may not have in stock particularly with jewelry and sizing of rings. For Foundrae jewelry it is only available in-store. Since our doors are currently closed we can email you photos of our current stock. To contact us please email us at firstname.lastname@example.org or call 296-0280 during business hours.
Can my order be delivered internationally?
We can now ship internationally. All sales shipping overseas are final sale. Items 5 lbs and under ship for
- $25 to North America
- $39 to Europe
This is a new operation for us and we will be adding more information on international shipping in the next couple of weeks. Please email email@example.com if you have any questions. We will try our hardest to accommodate you.
How can I make payment?
We accept Visa, Amex, MasterCard credit cards.
Will I receive loyalty points on my purchases post Covid-19?
Unfortunately, we have made the decision to temporarily suspend loyalty points. All loyalty points earned prior to Covid-19 pandemic will be eligible to be redeemed for in-store purchases. Please know we appreciate your patronage and our hope is to bring back the Atelerie Loyalty Program as our economy hopefully strengthens.
How will the order be packaged?
The order will be in an Atelerie Bag carefully packaged with tissue and ribbons. If you require some of the items to be packaged separately, please let us know when you make the online order.
Can I change my order once placed?
To request a change in an order, please contact us as soon as possible at
Via email: firstname.lastname@example.org
Please remember that changes in orders may result in a delay in the order being available for pickup.