If you have any questions, please first read through the FAQs below.  If you have other questions, please contact us by email at info@atelerie.com or WhatsApp 441-737-1700 or by phone at 441-296-0280 during business hours.  

Where is Atelerie based?

Atelerie is a brick and mortar store based in Hamilton, Bermuda. The store is at the entrance to the Washington Mall at 9 Reid Street Hamilton. Please see Atelerie google listing for more detailed information. 

What are your business hours?

Atelerie operates Monday -Saturday. Our in-store open hours:

  • Monday 1pm - 5pm
  • Tuesday 1pm - 5pm
  • Wednesday 1pm -5pm
  • Thursday 10am -5pm
  • Friday 10 am -5pm
  • Saturday 10am -5pm

*If you have traveled recently Atelerie requires a Day 8 negative test result in order to enter the store.

 Do you offer private shopping appointments?

We are adding private appointments at Atelerie, and you are welcome to shop at a scheduled time on your own, or with a small group of friends. Please email us at info@atelerie to arrange in advance.

What are your current in-store shopping policies to ensure the safety of customers and staff due to Covid-19?

  • If you have traveled recently Atelerie requires a Day 8 negative test result in order to enter the store.
  • All staff & customers are required to wear a mask during in-store shopping hours.
  • Please use the sanitizer provided before entering the store.
  • Please refrain from excessive touching of merchandise.
  • Only 12 customers will be allowed in the store at a time and social distancing must be practiced by all.
  • No food or drinks will be allowed in the store.
  • Children are now allowed at Atelerie under the provision that they follow the above polices.

How can I contact you?

During business hours we can be reached at

Via email: info@atelerie.com 

Via WhatsApp: 441-737-1700 

Via phone: 441-296-0280

We also have a live chat available on this website (atelerietheshop.com) For fastest response to questions please email info@atelerie.com or WhatsApp 737-1700

Other forms of contact are through Instagram and Facebook. Please note info@atelerie.com is our most reliable method of contact.

What is the return policy?

For Online Clothing Sales:

Returns for full credit within 2 business and for in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition.  Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.

International Orders:

Please note that all international orders are final sale.

For In-Store Clothing Sales:

Returns in-store credit within 5 business days. Clothing must have tags in place and be in store-bought condition.  Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. All sale items are final sale and may not be returned.

For all other items:

Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned. All sale items are final sale and may not be returned.

Returns & Exchanges Terms and Conditions 
Bermuda Customers
Purchased goods may be returned to the store in Bermuda (9 Reid Street, Hamilton, Bermuda) For clothing and shoes: purchased items may be returned within 2 business days for full credit or returned within 5 business days for in-store credit. Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned.
 
International Customers (Countries Other Than Bermuda)
Unfortunately because of logistic issues and costs we cannot consider returns for goods delivered outside of Bermuda.  All international sales are final and no returns will be considered.

 

When can I bring back my returns?

Please bring returns back between during in-store hours or pick up times during Tuesday-Saturday with the printout of the order/receipt. Please call when you arrive to notify that you are leaving a return. All sale items are final sale and may not be returned.

What is the Christmas Returns policy?

All Holiday Returns must be completed by January 13th. Sale items, seasonal products (Eg. PJs and Christmas party supplies) and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned. All sale items are final sale and may not be returned.

Returned items must be in perfect condition with all tags and packaging intact and are returned for in-store credit only. No cash back or refunds apply.

How do I receive my purchase placed online?

There are two options currently. Curbside pick up and in store pick up during the specified times mentioned above. Or you may choose the option of 5 Star Delivery Service at $15 rate to deliver island wide. 

Pick up location is:

9 Reid Street, Hamilton HM11, Bermuda

Once an order is placed you will receive an email confirming the order.  Please allow 24-48 hours for an order to be processed. We are now closed on Sunday and Monday. Orders on Saturday and Sunday will not be available for pick up till the following Tuesday. If you need an order to be rushed please contact us via WhatsApp 441-737-1700 or email info@atelerie.com and we will do our best to accommodate your request.

Once your order is ready for pick up you will receive an email or text message depending what option you choose at check out:

Hi there, 
Your order is now ready for collection. 
Our pick up times are Tuesday-Saturday between 1pm-5pm, when you arrive at Atelerie please go upstairs to the main check out to receive your order.  We ask that you please maintain social distancing of 6 feet when you come to the store to collect. Thanks so much for shopping with us!

Our best, 

The Atelerie Team x

*Please note often this email might go to your junk mail. To avoid this please make info@atelerie.com a recognized contact.

Can I get advice and suggestions on my order?

We welcome you to email us at info@atelerie.com or call 296-0280 during business hours to get advice on purchases.  Depending on call volume, we may not be immediately available but will call you back within 24 hours.

Can I make a special order?

We can assist you with special orders that we may not have in stock particularly with jewelry and sizing of rings. For Foundrae jewelry it is only available in-store. Since our doors are currently closed we can email you photos of our current stock. To contact us please email us at info@atelerie.com or call 296-0280 during business hours.

Can my order be delivered internationally?

Yes we do ship internationally. Orders can be placed at atelerietheshop.com 24 hours a day, 7 days a week. Atelerie. Please select delivery at checkout and your shipping rate will be automatically calculated when your address is entered.

If your location is not listed or available for shipping please contact us at info@atelerie.com and we will do our best to accommodate. 

  • Orders are processed Tuesday through Saturday, excluding holidays. Packages are shipped via DHL internationally. Please allow 2-3 business days after placing your order for processing. 
  • Please note if your order exceeds 10lbs or you live in a remote area additional shipping charges may be invoiced to you before we can ship your order. We will contact you directly if this applies to your order.

You have the right to cancel your order at any time before your order has shipped by contacting our customer service team - info@atelerie.com. If your order has shipped unfortunately your can not be canceled or returned. All international orders are final sale. 

How can I make payment?

We accept Visa, Amex, MasterCard credit cards.

Will I receive loyalty points on my purchases post Covid-19?

Unfortunately, we have made the decision to temporarily suspend loyalty points. All loyalty points earned prior to Covid-19 pandemic will be eligible to be redeemed for in-store purchases. Please know we appreciate your patronage and our hope is to bring back the Atelerie Loyalty Program as our economy hopefully strengthens.

How will the order be packaged?

The order will be in an Atelerie Bag carefully packaged with tissue and ribbons.  If you require some of the items to be packaged separately, please let us know when you make the online order.

Can I change my order once placed?

To request a change in an order, please contact us as soon as possible at

Via email: info@atelerie.com 

ViaWhatsApp 441-737-1700

Via phone:296-0280. 

Please remember that changes in orders may result in a delay in the order being available for pickup.