If you have any questions, please first read through the FAQs below.  If you have other questions, please contact us by email at info@atelerie.com or by phone at 441 296-0280 during business hours.  Please note phone lines are often busy and we always check email so email is preferred for the fastest service.

Where is Atelerie based?

Atelerie is a brick and mortar store based in Hamilton, Bermuda. The store is at the entrance to the Washington Mall at 9 Reid Street Hamilton. Please see Atelerie google listing for more detailed information.

What are your business hours?

Atelerie operates Tuesday-Saturday. Our brick and mortar store is currently closed due to Covid-19 but we are available 24 hours online. Our pick up times for curbside orders are Tuesday-Saturday between 2pm-3pm.  We are currently making plans to open to the public for Phase Two. We anticipate for this to commence in early June. If you would like more information please sign up for our email newsletter at the bottom right of this page.

How can I contact you?

During business hours we can be reached at info@atelerie.com or at 296-0280.  We also have a live chat available on this website (atelerietheshop.com) For fastest response to questions please email info@atelerie.com

Other forms of contact are through Instagram and Facebook. Please note info@atelerie.com is our most reliable method of contact.

What is the return policy?

Returns for full credit after 2 business and for in-store credit after 5 business days. Clothing must have tags in place and be in store-bought condition.  Returned items must be in perfect condition with all tags and packaging intact. Worn or damaged goods will not be accepted. Sale items, seasonal products and personal items such as swimwear, undergarments, pajamas, earrings, sunglasses, candles, chocolate, skin care, cosmetics, fragrance, beauty products, party supplies, bedding, towels etc. are final sale and may not be returned. Please bring returns back between 2pm- 3pm on Tuesday-Saturday with the printout of the order. Please call when you arrive to notify that you are leaving a return. All sale items are final sale.

 

Can my order be picked up?

Goods ordered on this website may only be picked up at the store in Hamilton, Bermuda.  Atelerie is located at the entrance of the Washington Mall:

9 Reid Street, Hamilton HM11, Bermuda

Once an order is placed you will receive an email confirming the order.  Please allow 24-48 hours for an order to be processed. We are now closed on Sunday and Monday. Orders on Saturday and Sunday will not be available for pick up till the following Tuesday. If you need an order to be rushed please email info@atelerie.com and we will do our best to accommodate your request.

Once your order is ready for pick up you will receive an email or text message depending what option you choose at check out:

Hi there, 
Your order is now ready for collection. 
Our pick up times are Tuesday-Saturday between 2pm-3pm
Please call us at 441-296-0280 when you're outside the store and we will place your package on the "Atelerie Pick Up" bench right outside of our door inside the entrance of the Washington Mall on Reid Street. We ask that you please maintain social distancing of 6 feet when you come to the store to collect. Thanks so much for shopping with us!

Our best, 

The Atelerie Team x

*Please note often this email might go to your junk mail. To avoid this please make info@atelerie.com a recognized contact.

Can I get advice and suggestions on my order?

We welcome you to email us at info@atelerie.com or call 296-0280 during business hours to get advice on purchases.  Depending on call volume, we may not be immediately available but will call you back within 24 hours.

Can I make a special order?

We can assist you with special orders that we may not have in stock particularly with jewelry and sizing of rings. For Foundrae jewelry it is only available in-store. Since our doors are currently closed we can email you photos of our current stock. To contact us please email us at info@atelerie.com or call 296-0280 during business hours.

Can my order be delivered?

We currently have no delivery option either in Bermuda or internationally.

How can I make payment?

We accept Visa and MasterCard credit cards.

How will the order be packaged?

The order will be in an Atelerie Bag carefully packaged with tissue and ribbons.  If you require some of the items to be packaged separately, please let us know when you make the online order.

Can I change my order once placed?

To request a change in an order, please contact us as soon as possible at info@atelerie.com or 296-0280.  Please remember that changes in orders may result in a delay in the order being available for pickup.